Your request for return and exchange is sent within 7 days from the date of delivery.
· Goods are purchased ONLY through www.sariyahcollection.com.au
· The product tags / Insert Card are intact.
You can request an exchange if:
· You are not satisfied with the product received
· You are not satisfied with the color or fabric
Customer will have to pay all shipping expenses in this case
· Please note that you cannot apply for a return or exchange if the items have any stains, emit,body odors, perfume scents, have any kind of marks, damages or water stains.
About Our Return Policy:
We have a Self-Return policy. In order to return the product, you will have to pack the item/s in the original condition received and post to us:
Sariyah Collection
PO BOX-88
Leppington NSW 2179
- Items are eligible for return if they are being returned within 7 days of delivery and fulfill any of the following conditions:
- Item delivered to you in a damaged / defective condition.
- Incorrect order received.
- All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.
- The cost of return shipping will not be covered by Sariyah Collection. Only in case of damaged products or products that are received wrong, Sariyah Collection would cover the return shipping costs up to AUD$15 in cases of Self Return.
- You may request for Replacement (exchange) of product, or refund of money or coupon worth product amount, that you could use on future purchase from us.
- Any Custom stitched items cannot be exchanged or returned.
How do I cancel an order?
The order can be canceled within 24 hours from the time of order placement.
To cancel the order please contact the Customer Support Team.
How much time does Refund take?
All Refunds are processed in 7-8 working days .
Refund is processed once the product is delivered back to our warehouse and the customer has shared the details required for refund.
If payment is made via credit / debit card /Paypal- Please share the correct tracking details once the product is returned. Refunds will be initiated after we receive the item and it passes the quality check.
How can I know the status of my refund?
- For cancellation before shipping, refunds are processed immediately
- If the order has been shipped. A refund will be processed as soon as the order has been returned.
What are the modes of refund available after cancellation?
We offer refund methods as per your payment mode.
Can I change my shipping after placing the order?
Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.